Shipping Policy – The Akiba Vault

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The Akiba Vault is an online‑first collectibles shop specializing in Japan‑import items, trading cards, retro games, and anime figures. Please review our shipping policy carefully before placing your order.

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Order Processing Time

All orders are processed within 2–4 business days (excluding weekends and holidays) after payment is received.

For special drop releases and Japan import items, processing may take up to 5 business days depending on volume.

You will receive a tracking number as soon as your order ships.

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Shipping Rates & Carriers

We currently ship within the United States only.

All orders are shipped via USPS, UPS, or FedEx depending on package size and destination.

Shipping rates are calculated at checkout and are based on:
• Package weight
• Shipping destination
• Chosen shipping speed

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Estimated Delivery Times

Delivery times may vary due to carrier delays, holidays, or weather conditions.

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Japan Import Items

Some Japan‑exclusive products may be part of scheduled import drops. These items will be clearly marked in the product description.

Estimated delivery for import drop items may take 7–14 business days depending on inbound shipping schedules.

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Order Tracking

Once your order ships, you will receive an email containing your tracking information. Please allow up to 24 hours for tracking updates to appear.

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Shipping Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. The Akiba Vault is not responsible for delays, lost packages, or additional fees caused by incorrect or incomplete addresses.

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Lost, Stolen, or Damaged Packages

If your order arrives damaged or appears lost in transit, please contact us within 48 hours of delivery at:

📩 info@theakibavault.com

Include your order number and photos (if applicable), and we will assist you promptly.

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Questions?

For any shipping questions, please contact:

📩 info@theakibavault.com